Returns Policy

We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn't quite fit. That is why we make returns easy.

Submit a return request

Return requests can take up to one week to process. We thank you for your patience.

A Return Merchandise Authorization (RMA) number is required for all returns. Returns are processed and credited within 7 to 10 days of receipt. If the time lapse between your original purchase and refund processing is greater than 60 days, we may refund your money via check or Paypal. Otherwise, return credit will be issued in the same manner as the original payment method.

We highly recommend the use of a trackable shipping method such as UPS or FedEx. Remember to write your RMA number on the outside of the shipping box.

Quick Overview

  • You are free to return almost any item within 30 days of receipt.
  • Opened items are subject to a 10% restocking fee.
  • You are responsible for round-trip shipping. If you received free shipping on your order then actual outbound shipping costs will be deducted from your refund.

Return Policy Details

Returned Items
  • A 10% restocking fee applies to all opened items.
  • All items must be returned in their original factory packaging and in "like new" condition. Items returned in other than "like new" condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit.
  • All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees.
Shipping Fees
  • Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund.
  • International shipping costs are not refundable. The Human Solution does not cover any shipping costs for international warranty repairs or replacements. 
  • Most black fabric and some black leather chairs qualify for the standard return policy.
  • Additional chair colors or heavily customizable chairs may or may not be eligible for return on a case by case basis and may incur additional restocking fees if a return is allowed.
  • Please contact us to confirm return eligibility for a specific chair.

Please contact us to confirm return eligibility for any special order or custom made products.

How to Cancel an Order

Most orders can be shipped or picked up within 24-72 hours. Please call us immediately if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships.

  • If we are unable to cancel an item before it ships, it will be subject to our standard return policy.
  • Most orders go into production as soon as the order is placed. Please call us immediately if you would like to make changes to your order. We will make every effort to make the changes before the order ships, but order changes will reset the lead time on the order as the process for your order will restart. If changes need to be made after an order is shipped, there will be additional shipping costs involved.
  • Custom configured or built-to-order products may incur a cancellation fee varying by product.

We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.




Answer the following questions to create a simple returns policy for your store. 

WHAT can be returned?
Are all your products returnable or do some restrictions apply?

WHEN do items need to be returned by?
Set the time limit for returns.

WHERE do items need to be returned to?
Tell the customer where they need to return items to.

HOW do customers return items?
Tell the customer how to return items, what documentation they need etc.

SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?

CREDIT for returns?
Set how customer is credited for returned item.

Instore return option?
If you have brick and mortar locations, can customers return items there. Provide locations, directions and hours of operation.

Packing materials?
Do items need to be in orginal packaging for returns?